Q: How do I book your props for my event?

First you need to select which items you would like to book, if you are struggling to decide what not take a look at some of our look books?

Once you have decided which props you would like, we require payment in full for orders under £500 or a 50% deposit for orders over £500, the final balance will be due 30 days prior to the event and you will automatically be sent an invoice.

A full copy of our terms and conditions is available on our site and a member of the team will be happy to send this to you.

Q: Can I amend my order after paying my deposit?

Yes, we’re flexible and happy to make adjustments or additions as long as the desired pieces are available and of the same or higher value to your original booking. Orders can be changed up until 30 days prior to your event.

Q: How far do you deliver?

Based just outside of Cambridge we are perfectly situated to deliver across the South East of England and London, including Bedfordshire, Cambridgeshire, Hertfordshire, Essex, Norfolk, Northamptonshire, Suffolk and across London.

We are able to deliver across the UK and so if you require delivery to a location a little further away, please get in touch to see if we can accommodate you.

Q: What are your regular hours for delivery?

We tend to make most of our deliveries and collections between 9AM to 8PM. On the week of your event you will be assigned a 2 hour delivery and collection window. If you have any specific requirements for delivery please get in touch with a member of our team who will be able to let you know if we are able to accommodate your requests.

If a delivery is required before 9AM a £100 fee will apply to cover the overtime hours of our delivery team. Likewise, if you require pick up after 8PM another £100 fee will apply and £200 will be added if the collection or delivery is required after midnight. 

Q: What do you charge for delivery?

Our delivery prices vary depending on your location. Delivery to locations in Cambridgeshire start at £100 and £150 for Northhamptonshire, Bedfordshire, Norfolk, Suffolk, Essex, Lincolshire and some areas of London.

If you are located somewhere else and require delivery please get in touch and a member of the team will be delighted to help and give a price for delivery.

Q: If I didn’t pay in full when is the final invoice due?

The remaining balance will be due 30 days prior to your event and you will automatically be sent an invoice.

Q: How does your pricing work?

All of our pieces are individually priced and the prices are on each items listing.

Q: Do you have a minimum order value?

Our minimum order value for delivery within a 2 hour radius of our warehouse is £500 + VAT, excluding service charges. Speak to our team for a bespoke quote if your venue is further afield.

Our minimum order value for collection is £50. Please note only lightweight items are able to be collected from us.

Q: Can I pick up items myself?

We do offer self-collection on pieces that don’t require a member of our team to set them up. The item also needs to be relatively lightweight and have a low chance of being broken during transport.

You must have an appropriate vehicle to transport items safely and securely. 

Q: Can you deliver the day before my event?

We will normally deliver the morning of your event, but in certain cases it is possible to deliver the day before. When booking please state your preferred delivery date on your order request, upon order completion the delivery & collection dates will then be confirmed in the week prior to your event.

If delivery is made the day before the event all fabric & upholstered items must be kept indoors overnight and all items must be stored on a solid surface (i.e. cement/patio/garage) overnight and covered if not kept indoors.

Q: Do you offer a set up and styling service?

When we deliver we will set up and stage all of the items hired from us. If you would like additional help with styling and setting up your event, please speak to a member of our team who will be delighted to help.

Q: I can’t find what I’m looking for…

If you have a specific prop you are looking for and you can’t seem to find it on our website please get in touch. We are happy to source bespoke items upon request where ever possible.

Q: What is your cancelation policy? 

If you would like to edit or remove items from your order after booking, any items removed from the order within 30 days of event date must be swapped for other items of equal or lower value.

If you wish to cancel your order with us completely, 30 days or more prior to the event we will retain the full 50% deposit and any time after that we will retain the full value of the order.

Q: What if I break an item?

Any damage caused to hire goods, beyond reasonable wear and tear, will be the responsibility of the hirer. Any repair work necessary as a result will be chargeable.

%d bloggers like this: